General Purchase Conditions

GENERAL PURCHASE CONDITIONS Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce establishes the obligation of all service providers of the information society to have means that allow both to the recipients of the service as to the competent bodies, to access by electronic means, in a permanent, easy, direct and free way to certain information that we provide in this section. The purchase and its process will be regulated by these “General Conditions”, hereinafter, General Conditions. The purchase of any of the products of, implies the acceptance of these General Conditions, the acceptance of our Legal Notice, and the acceptance of our Privacy Policy. The General Conditions bind the owner of the page and the buyer (Client), granting them a series of rights and obligations, from the moment he makes and accepts an order through this page. They are mandatory and knowledge by both parties, so their acceptance is essential to formalize an order. Therefore, the Client must read these Conditions carefully. SELLER: Matilde Palomino Fiestas hereinafter, “”, with NIF nº 42.919.706-G with address at Constantino 17 St. Las Palmas de Gran Canaria (Spain). PURCHASER / CUSTOMER: The user who registers, voluntarily consigning his personal data, through the authorized purchase form. To make purchases on the web it will be necessary for the customer to register for the first time as a user of the portal and fully accept these general conditions of purchase, the Legal Notice, and our Privacy Policy. As a client, you declare to be of legal age and have sufficient legal capacity to be bound by these General Purchase Conditions when contracting with Notwithstanding the foregoing, you expressly and without exception accept that access to and use of the Web's virtual store takes place under your sole and exclusive responsibility. Mathildashoes, com reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the virtual store, as well as suspend access to it temporarily or permanently. All the conditions detailed below are exclusively applicable to online purchases in the online store of The purchase and its process will be regulated by these “General Conditions”, hereinafter, General Conditions. The purchase of any of the products of, implies the acceptance of these General Conditions, the acceptance of our Legal Notice, and the acceptance of our Privacy Policy. reserves the right to decide at any time, the products that it wants to offer to users through the Web, so that it can update, change or delete the content and elements of the Website, without having to communicate it previously, When you find it convenient. Therefore, Matilde Palomino Fiestas- may at any time add new products to those already included on the Website, it being understood that such new products will be governed by the provisions of the General Conditions in force at that time. Registration: To place an order, users can register. The information provided will be stored in the database in order to more easily and quickly make your next purchases and other purposes included in the section "Legal Notice". Individuals of legal age, with sufficient capacity to contract, who have validly registered in the corresponding section may purchase our products. Users who wish to do so can make their purchases without registration. The data that must be incorporated into the form must be complete and truthful, reserving the right not to admit or cancel those who fail to comply with this requirement. The safeguard of the username and password is the sole responsibility of the user. Availability of the products. Products orders are subject to their availability. In this sense, if there are no items in stock, we reserve the right to provide information about alternative products in case you might be interested. In case of lack of stock, the website does not allow to continue with the purchase, but for the hypothetical case of concluding by mistake with the purchase reserves the right to cancel said order informing the customer of the cancellation. Protection of personal data.- When a user provides us with their personal data, these will be included in our files for the purpose to manage and address issues related to the purchase, consultation, suggestion or complaint you make to us. Such data is treated in accordance with current regulations at all times regarding the protection of personal data and in accordance with the privacy policy collected In this web site that the client users must read before providing us with their data. Conditions of use.- The duly registered users, as well as those who prefer not to save their data to expedite future purchases, can buy on the site by the established means and forms. The registration and acceptance of these conditions implies compliance with the product, its characteristics and its price. The customer can buy through the website Price.- The price reflected in each product of our website corresponds to the price at all times. The prices of our Mathildas include VAT and are expressed in Euros (€). reserves the right to change prices without Prior notice at any time, not affecting orders made previously and formalized by us. In case of price changes, orders in progress will not be affected in any way. Forms of Payment.- The means of payment will be: Credit or debit card, bank transfer and Pay Pal. In payments by credit or debit card, the charge will be made in real time through the payment gateway of the financial entity Bankia, once the authenticity of the data communicated has been verified. In order to ensure a maximum level of security over all bank transactions, entrusts the safe treatment of your transfers to Bankia. This way you can make your payment safely. When the Bankia system receives your transfer, we will be informed immediately about said transaction, and your order will be prepared and shipped. By choosing this means of payment and accessing the secure payment gateway of Bankia, the transmission of personal or bank data is done using a secure environment, a server based on the standard SSL (Secure Socked Layer) security technology. Mathildashoes does not store or maintain bank details or buyers' cards. For the option of payment by transfer, the products will be reserved for 5 days until verifying that the bank transfer has been taken account for the system, the order being suspended as long as the income is received. If after the indicated period of 5 days the corresponding amount has not been received, the purchase will be canceled. You must transfer the exact amount of the purchase as well as indicate in the concept of the purchase the reference of the purchase and the full name of the buyer.In case of error, your order cannot be processed and we will be waiting for your contact in to correct the existing error and conclude with the desired purchase. The subscription account, owned by is:  IBAN ES 54-2038-2220-2160-0111-4192. Payment through Pay Pal is made through the PayPal payment gateway under secure payment systems. Availability of products .- If one or more requested products are not available, the website does not allow the purchase to continue and in that case send an email to in order to notify the interested party as soon as Replace the product demanded. Shipping.-Shipping costs are not included in the price of the product, except for orders over € 90 in national territory, Portugal and Andorra that are free and in orders over € 180 in international territory that are also free. The amount of the same seems on the web when placing the order and in advance of confirmation. ships worldwide. Shipment will be prepared once payment is credited. Shipping costs (taxes included and customs fees excluded). Parcel with a weight greater than two Kg consult: Always weighing up to 2 kilos Orders under € 90 Orders over € 90 Madrid and neighboring provinces € 4 Free shipping Peninsula rest € 5 Free shipping Baleares, Ceuta and Melilla € 6.5 Free shipping Andorra and Portugal € 8.5 Free shipping "Canary Islands Home delivery "€ 5 Free shipping "Canary Islands Store Pickup "Free Shipping Free Shipping Orders over € 180 Europe € 15 Free shipping America € 20 Free shipping Africa € 20 Free shipping Asia, Oceania, € 20 Free shipping Delivery terms: Orders nations within the peninsula will be delivered within a period not exceeding 3-5 working days, as long as stock is available at the time of purchase. Orders from countries outside the peninsula will be delivered within a period not exceeding 5-7 working days, as long as stock is available at the time of purchase. International orders will be delivered within a period not exceeding 7-9 working days within the European Union and within a period of 8-10 days for the rest, as long as stock is available at the time of purchase. These shipping times may vary during promotional or sales periods or in case of lack of stock in our warehouses as well as shipments to areas that involve customs management. Shipping conditions.- It will be understood that the order has been delivered correctly by the carrier / postman, at the time the receipt is signed at the established delivery address. In order to avoid such incidents in delivery as erroneous or incomplete addresses, inability to find someone at the agreed address, etc., it is essential to correctly complete the purchase form being recommended to provide a contact telephone number. The customer will be responsible for verifying at the time of delivery that the merchandise received is in good condition. Otherwise, you must refuse delivery and immediately notify In the absence of receipt of the order alleged by the client, and in case of divergence of the traceability data of the order with the declarations of the Client, the records and proof of delivery of the carrier / postman will prevail against any declaration of the party. Any delay in delivery that is due to a breach of the Client's contractual obligations, especially those previously mentioned, may not result in any return / repair / compensation.          Withdrawals and changes in the products purchased: Withdrawals: The consumer has a legal time of 14 calendar days from the date of purchase to exercise their right of withdrawal without justification. The consumer must communicate their desire to withdraw from the purchase reliably to the email address:, indicating their order number and send the merchandise to be returned within a maximum period of 14 days. Once the item is received and checked in its original packaging without any damage or damage, without use and in perfect return conditions, the amount will be refunded in the same way they were paid in a maximum period of 7-10 days from receipt . The transport of the merchandise back to our warehouse is the responsibility of the customer who may choose to send the merchandise through the courier company of their choice or it is we who send to our courier company to pick them up at a cost of € 8 which will be deducted from the final refund. However, it should be noted that in we bet on a responsible purchase and we trust that there are no cases of withdrawal, since the purchase of some mathildas is an illusion and you have to have total security of wanting acquired. Conditions of changes: A change will be made if you need a different size / model for this you must write an email to as soon as possible to avoid stock failures, but always within a maximum period of 14 days after receipt of the product, indicating the number of your order and your decision to change the size or change of model. The change must be made in the original packaging, without both the same and the product to be defective or have any damage. Once the good condition of the Mathildas has been verified, the size / model will be changed within 24-72 hours of receipt. If the change of model entails a higher price, the interested customer must pay the difference through bank transfer to the account owned by by sending the receipt to to expedite the process. If, on the contrary, the change of model entails a lower value and with it a refund of part of the amount, within a maximum period of 7 days, will refund the difference in the same way that the customer made the purchase. Shipping costs for CHANGE of size / model only in the first change will be free and only nationally. In Europe and the rest of the world, exchange or return expenses are always borne by the customer. Important to note that reserves the right not to accept in return products that do not come in perfect condition, totally new and unused as well as in their original packaging, as just indicated Finally, comment that we check the correct production of our Mathildas, but if there is the case of any manufacturing defect or defect in any sent pair, please contact us immediately to return them as soon as possible. Responsibility limits its liability in the following cases: It may happen that the chosen product is not as it is displayed through the website, due to lack of resolution, browser problems used or others of this nature. applies all measures concerning providing a faithful visualization of the product, however it is not responsible for the minimum differences or inaccuracies that may exist. will act with the utmost diligence in order to make the selected product available to the transport company. However, it is not liable for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other characteristic of the sector, which result in delays, losses or theft of the chosen product. Technical failures that due to fortuitous or other causes prevent the normal operation of the service through the Internet. Lack of availability of the site for maintenance or other reasons, which prevents having the service. puts all the means at its disposal in order to carry out the selection, payment and shipping process of the selected product, however it is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure. does not guarantee the absence of viruses or other elements in the contents, so it does not assume any responsibility for damages that may be caused to users' computers or systems due to possible computer viruses that could have been contracted by User navigation on the website. assumes no responsibility for information that may exist on third party websites or that can be accessed through search engines or third party links to our website reserves the right to: - not admit the registration of certain users, without any reason. cancel or reject any order from a customer with whom there is a conflict regarding the payment of a previous order or that seems to present some kind of risk. Modify the prices of your products. The purchase price will be the current one at the time of closing the transaction. verify the personal information provided by the client and take the measures it deems necessary to verify that the registered person is the owner of the bank account or of the documents or cards used for payment. This verification may take the form of a request for proof of identity and / or address and / or banking documents If the client does not respond to a request of this type within two days of its completion, the order in question will be automatically canceled, without the possibility of submitting a subsequent claim. Unsubscribe those who are misusing or abusing the system, performing fraudulent acts or harming other users. In the event that or any entity that is professionally linked to detect any anomaly or suspect that a user is preventing the normal development of the system by illegally altering their records through any technical or computer procedure, or by carrying to carry out any fraudulent acts that contravene its transparency, unsubscribe and withdraw the benefits that could have been obtained automatically upon expiration. Modify these General Conditions at any time and without prior notice. These modifications will be published on the website so that the user can know them before using them. Consequently, the user must read these General Conditions carefully on each of the occasions in which the website is used. The use of the page and / or use of the services, once the General Conditions that apply are modified, will mean the acceptance of the same by the user. Customer service: For any questions, concerns or suggestions you can contact us by phone at 608.844.641 from Monday to Friday between 10.00 a.m. to 6.00 p.m., sending us a whasapp, leaving a message on the answering machine or sending us a email to indicating your query to deal with. Intellectual property.-The elements of this website have been designed for the sale of products identified with the Mathildas brand. Their copying or use does not imply the transfer of any rights over them, therefore the reproduction, publication, transmission, modification or distribution by any means of the units configured on this website is expressly prohibited. The photographs, images, designs, graphics, icons and any other element that is part of the website are the exclusive property of Matilde Palomino Fiestas, who reserves the right to take legal action against users who violate or infringe the rights of intellectual and industrial property. News reserves the right to unilaterally modify the conditions and terms of use of this page. Any modifications will be announced conveniently. The changes in the conditions of use will come into effect from the moment of publication on this page. Users.- The sales are directed exclusively to people over 18 years old, for this reason their date of birth is requested in our registration form, so any participation in said sales is strictly prohibited for those users who do not comply with this requirement or with the requirements established in the corresponding general conditions. Content.- The information, content and data of this website are reviewed before publishing. However, it is possible that there is some type of typo, typo, description or composition defects and / or equivalent problems, so all users of this website are warned that in these cases, orders placed not they will be taken into account and the warning of such error will be appreciated through the available means of contact. Navigation, access and security Access and navigation to this web site implies accepting and knowing the legal warnings, conditions and terms of use contained therein. strives to ensure that navigation is carried out in the best conditions and to avoid damages of any kind that may occur during the same. Access to this page is done in an unsecured environment, so the information is transmitted in an unencrypted form. Jurisdiction and applicable legislation, - The terms and conditions that govern this page and all the relations that could be derived are safeguarded by Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that in any case will hear about the matter will be the Courts and Tribunals of Las Palmas de Gran Canaria , expressly waiving the parties to any other jurisdiction If they had it.